Refund & Digital Goods Policy
Most eligible digital purchases can be refunded within 7 days if the file is defective, inaccessible, or not as described (subject to policy).
Refund eligibility varies by product type and the seller’s own policy. The seller’s refund policy is shown on each product page.
Basics
- Window: 7 day review period for eligible items.
- Approved when product is broken / inaccessible / materially misrepresented.
- Excluded: fully consumed streaming, abusive or repeated misuse.
- Process: open a ticket from your order page or contact support with order ID.
This summary is not a substitute for the full Refund & Digital Goods Policy.
How to request a refund
Open a ticket from your order page or contact us with your order ID.
Contact support