Privacy Policy

This policy explains how Rciel collects, uses, and protects your information in accordance with applicable Saudi regulations.

Data we collect

  • Account data (name, email, authentication details).
  • Transaction data (orders, payouts, invoices, tax identifiers where required).
  • Usage data (device, IP address, log data, analytics events).
  • Cookies and similar technologies for performance and functionality.

How we use your data

  • Provide and improve the Service, including delivery of digital goods and licensing.
  • Payments, fraud prevention, security, and compliance.
  • Customer support and service communications.
  • Analytics and product development (aggregated where possible).

Your rights

  • Access, update, or delete your personal data where permitted by law.
  • Object to or restrict certain processing; opt‑out of marketing communications.
  • Submit a complaint to a competent supervisory authority in KSA.

Retention

  • We retain data as long as needed to provide the Service and meet legal, tax, and accounting obligations.
  • We anonymize or securely delete data that is no longer required.

Security

  • We use technical and organizational safeguards including encryption and PCI‑aligned payment processing.
  • No method is 100% secure; report incidents to support so we can investigate.

Refund terms are set by each seller and product. See the product page and our Refund Policy for details.

Refund Policy